GermanyServerHost is committed to protecting the privacy and security of our clients, partners, and website visitors. This Privacy Policy explains what personal data we collect, how we use and store it, and the rights you have regarding your personal information.
1.Data We Collect
We may collect and process the following categories of personal data:
Contact Information
Full name
Email address
Phone number
Billing address
Company name (if applicable)
Account Information
Username
Encrypted/hashed password (never stored in plain text)
Account activity history
Invoices and billing records
Payment details (such as billing reference and last four digits, where applicable)
Technical Data
IP address
Browser type and version
Device and operating system information
Server logs for security, diagnostics, and troubleshooting
Usage Data
Hosting services subscribed to
Uptime and monitoring logs (for SLA purposes)
Support ticket and communication history
2.How We Collect Data
We collect personal data in the following ways:
When you register an account or place an order for our services
Through automated systems when you use our services (e.g., server logs and usage metrics)
During support interactions (emails, live chat, support tickets)
Through website cookies and analytics tools (where applicable)
3.Purpose of Data Collection
We process your personal data for the following purposes:
Providing and managing hosting services (server provisioning, billing, monitoring, and support)
Maintaining network and infrastructure security
Fraud detection and abuse prevention
Communicating important service updates and notices
Fulfilling legal, tax, and regulatory obligations
Improving our services and customer experience
4.Legal Basis for Processing (GDPR)
In accordance with the General Data Protection Regulation (GDPR), we process personal data based on:
Performance of a contract (Article 6(1)(b))
Compliance with legal obligations (Article 6(1)(c))
Legitimate interests (Article 6(1)(f)), such as network security and fraud prevention
Your consent (Article 6(1)(a)), where applicable
5.Data Sharing & Third Parties
GermanyServerHost does not sell personal data to third parties.
We may share personal data only when necessary for service delivery, such as with:
Payment processors
Data center providers
Network infrastructure providers
IT and support service providers
We may disclose data if required by German or EU law, court order, or regulatory authority.
All third-party providers are required to maintain appropriate privacy and security standards.
6.Data Retention
We retain personal data for as long as your account remains active.
After account termination, certain data (e.g., invoices and billing records) may be retained to comply with legal and tax obligations under German law.
Data may also be retained for legitimate business purposes such as fraud prevention and auditing.
You may request deletion of your personal data, subject to legal or contractual retention requirements.
7.Security Measures
GermanyServerHost implements appropriate technical and organizational measures to protect personal data from unauthorized access, loss, alteration, or disclosure. These measures include:
